A thousand years ago, well forty-nine to be precise, I entered the working world through the doors of Lloyd’s, notebook in hand and not the faintest idea that I’d spend the rest of my life in and around this endlessly fascinating industry. Back then, the word ‘innovation’ wasn’t one you heard much on the floor of the market. We had paper, we had people, and we had a way of doing things that had been handed down more or less intact for generations. At Lloyd’s, innovation was a
